Rules & Licenses · New York City
Bronx missed collection reports should go through 311
Bronx residents with missed trash or recycling pickup should use the official 311 route before creating a duplicate complaint trail.
Published June 24, 2026 · Last verified June 24, 2026
On a Bronx block, a missed-pickup report works best when it starts at the right time. NYC311 opens missed trash, recycling, or compost reports at 8 AM on the day after the scheduled collection day, so begin by confirming the Bronx address schedule and the setout.
For a house, co-op, apartment building, or corner storefront, write down the Bronx address, DSNY collection type, what was missed, and whether the material was trash, recycling, or compost. Check for a Sanitation holiday or winter-operation delay before reporting.
The report has to fit NYC311’s lane. It is not for a pickup still scheduled for today, a holiday or winter-operation delay, material put out on the wrong day, or bags that were not curbside before midnight the day before. It also is not a shortcut around DSNY disposal rules.
If the Bronx address, timing, and setout all line up, use NYC311 and keep the service-request number. Leave correctly set-out material at the curb after reporting; the goal is a clean DSNY record that helps Sanitation find the missed stop, not a second pile of neighborhood confusion.